Refund policy

At Tycoon Tea, we take great care to pack and deliver your products in perfect condition.
However, if something doesn’t go as expected, we’re here to help.
Please read our return and refund guidelines carefully to ensure a smooth experience.

1. Damaged or Broken Product on Delivery

If your package arrives damaged, broken, or tampered with, please follow the steps below so we can assist you quickly:

What you need to do:

  • Inform us within 24 hours of delivery.

  • Share clear images of:

    • The damaged outer carton

    • The product inside

    • The shipping label

  • Mention the damage to the delivery partner at the time of receiving the parcel.

  • Ensure the product remains unused, with all original packaging intact.

Where to send the images:
📩 Email: tycoonassamtea@gmail.com

What happens next:

  • Our team will verify the damage.

  • A reverse pickup will be arranged from your address.

  • Once the product reaches our facility and is inspected, we will process a refund or replacement, as per your preference.

2. Defective Product Received

If the product you receive is defective, leaking, spoilt, or improperly sealed, we will replace or refund it after verification.

Steps to follow:

  • Email us within 24 hours of delivery.

  • Attach clear images/videos showing the defect and the outer carton.

  • Keep the product unused and in its original condition until our team reviews it.

After verification:

  • We will arrange a reverse pickup.

  • After inspection at our warehouse, we will issue a refund or replacement.

3. Taste Preference / Not Liking the Tea

Taste can vary from person to person — especially with tea.Since flavour preferences are subjective, we do not accept returns or issue refunds for reasons related to taste.

We encourage customers to try smaller packs first if they are experimenting with new blends.

4. Conditions for Returns & Replacements

We can only accept return requests if:

  • The issue is reported within 24 hours of delivery.

  • The product is unused, untampered, and in its original packaging.

  • All labels, pouches, and cartons are intact.

  • The item is eligible under our damage/defect policy.

We cannot accept returns for:

  • Opened, used, or partially consumed products

  • Taste-related dissatisfaction

  • Products bought at a discount or during sale campaigns (unless damaged)

5. Refund Timeline

Once your return is received and inspected, we will process the refund.

Refund time:
⏳ 3–5 business days

The refund will be credited to your original mode of payment.

6. Need Help?

We’re always here to support you.

For any questions or concerns:
📩 Email: tycoonassamtea@gmail.com
📞 Phone: +91 7795310446 / +91 080 23100077
🕒 Support hours: 10 AM – 6 PM (Mon–Sat)